Refund Terms

Welcome to AFRIKADORF. We appreciate your business and are committed to providing the best products and services. However, we understand that sometimes you may need to request a refund. Please review our refund policy carefully to understand our practices regarding refunds.

General Refund Policy

AFRIKADORF offers refunds under specific conditions outlined below:

• Eligibility: To be eligible for a refund, requests must be made within 30 days of purchase.
• Condition: The product must be unused, undamaged, and in its original packaging.
• Proof of Purchase: A valid receipt or proof of purchase is required for all refunds.

Non-Refundable Items

Certain types of goods are exempt from being refunded. Non-refundable items at AFRIKADORF include:

• Customized products or any items personalized to customer specifications.
• Gift cards and promotional items.
• Downloaded software products.

Refund Process

To initiate a refund, please follow these steps:

1. Contact our customer service team at [email protected] to request a refund authorization.
2. Ship the item back to AFRIKADORF at your expense following the instructions provided by our team.
3. Upon receiving the returned item and after inspection, we will notify you of the status of your refund.

Refund Timeline

Once a refund is approved, AFRIKADORF will process it via the original payment method. Please allow up to 10 business days for the refund to appear on your statement, depending on your financial institution’s policies.

Contact Information

If you have any questions about our refund policy, feel free to contact us at:

• Phone: (123) 456-7890
• Email: [email protected]
• Office Address: 123 African Street, Nairobi, Kenya

Thank you for choosing AFRIKADORF. We value your satisfaction and are here to assist with any concerns.